Well-Being Options
Yes, behavioral health is part of your CareFirst plan. Coverage includes treatment for issues like depression and anxiety as well as substance use disorder.
The details of your coverage depend on which plan you have. Log in to My Account to check which programs are available to you.
Yes, behavioral health is part of your CareFirst plan. Coverage includes treatment for substance use disorder as well as mental health issues like depression and anxiety.
The details of your coverage depend on which plan you have. Log in to My Account to check which programs are available to you.
If you have any questions about your behavioral health coverage, call the number listed on the back of your member ID card.
Licensed clinicians are here to listen to your problems and help you find a way forward. Call 800-245-7013 at any time, 24/7/365. The service is free to all members.
If you’re in crisis, please call the National Suicide and Crisis hotline immediately by dialing 988.
Licensed clinicians are here to listen to your problems and help you find a way forward. Call 800-245-7013 at any time, 24/7/365. The service is free to all members 13+.
If you’re in crisis, please call the National Suicide and Crisis hotline immediately by dialing 988.
Feeling good is about more than just your medical care. CareFirst has a variety of resources designed to improve your overall well-being. These include programs to help you lose weight, reduce stress, balance your budget, support your pregnancy and more. If you’re part of an eligible plan, these programs are available to you at no cost.
To learn more, click here.
CareFirst has numerous programs to help you lose weight, eat right and meet your health goals. If you’re part of an eligible plan, these programs are available to you at no cost.
To see what we offer, click here.
CareFirst can help you take better care of your money as well as your health, with programs that can help you get out of debt, save for retirement and score discounts on health-related products. If you’re part of an eligible plan, these programs are available to you at no cost.
To see what’s available, click here.
CareFirst offers pregnancy, reproductive health and parenting resources for people of all ages. If you’re part of an eligible plan, these programs are available to you at no cost.
To learn more, click here.
Questions that require phone support
The following questions are best answered by one of our Member Services experts.
- How do I get immediate help with a change in my membership?
- When will I get my new member ID cards?
- How do I get proof of coverage or a letter of credible coverage?
- How do I get help if I’m having technical issues with the website?
Support & Service
Need help with your plan?
Have a question about your benefits? Not finding your answer online? Something else? We’re here for you.
Member Services
If you have additional questions, call Member Services using the phone number on the back of your ID card.
Having technical problems?
Can’t log in? Page not loading? Things not working the way they should? We can help.
Technical Help
Phone: 877-526-8390
Hours: Monday–Friday, 8 a.m.–6 p.m. ET
Questions that Require Phone Support
The following questions are best answered by one of our Member Services experts.
- Can you help me understand how my insurance plan works?
- How do I get assistance with complex benefits or specific benefit issues?
- How do I get more information about a particular treatment/service I’m considering?
- How do I find out if I need prior authorization for a procedure?
- What’s the status of my prior authorization request?
- How do I know how many visits I have remaining for a specific service (e.g., physical therapy)?
- How do I know how much money I have remaining in my allowance for a specific service (e.g., infertility treatments)?
Support & Service
Need help with your plan?
Have a question about your benefits? Not finding your answer online? Something else? We’re here for you.
Member Services
If you have additional questions, call Member Services using the phone number on the back of your ID card
Having technical problems?
Can’t log in? Page not loading? Things not working the way they should? We can help.
Technical Help
Phone: 877-526-8390
Hours: Monday–Friday, 8 a.m.–6 p.m. ET
Questions that require phone support
The following questions are best answered by one of our Member Services experts.
- What’s the status of my claim appeal?
- Can you explain the denial code on my benefits claim?
- Can you help me with a claim I think has been processed incorrectly?
- Why is my claim being adjusted?
- Why was my claim with my in-network doctor processed as out-of-network ?
- Can you help me figure out how much I owe and to whom?
- Can you help me update my Coordination of Benefits (COB)?
- Can you help me with a routine visit that requires applied a cost share/patient liability?
- What’s the status of my over-accumulation review?
Support & Service
Need help with your plan?
Have a question about your benefits? Not finding your answer online? Something else? We’re here for you.
Member Services
If you have additional questions, call Member Services using the phone number on the back of your ID card.
Having technical problems?
Can’t log in? Page not loading? Things not working the way they should? We can help.
Technical Help
Phone: 877-526-8390
Hours: Monday–Friday, 8 a.m.–6 p.m. ET
Questions that require phone support
The following questions are best answered by one of our Member Services experts.
- I can’t find a medical specialist for a specific issue. Can you help me?
- I can’t find a mental health specialist for a specific issue. Can you help me?
- Can you help me find an in-network doctor who doesn’t appear when using the Find a Doctor tool?
- Do I need prior authorization for a procedure I’m considering?
- Do I need a referral to see a specialist?
- Can you tell me if a doctor who’s not listed as a pediatrician works with children?
Support & Service
Need help with your plan?
Have a question about your benefits? Not finding your answer online? Something else? We’re here for you.
Member Services
If you have additional questions, call Member Services using the phone number on the back of your ID card.
Having technical problems?
Can’t log in? Page not loading? Things not working the way they should? We can help.
Technical Help
Phone: 877-526-8390
Hours: Monday–Friday, 8 a.m.–6 p.m. ET
Questions that require phone support
The following questions are best answered by one of our Member Services experts.
- How can my healthcare plan help me save money?
- Am I eligible for any non-medical discounts through CareFirst?
Support & Service
Need help with your plan?
Have a question about your benefits? Not finding your answer online? Something else? We’re here for you.
Member Services
If you have additional questions, call Member Services using the phone number on the back of your ID card.
Having technical problems?
Can’t log in? Page not loading? Things not working the way they should? We can help.
Technical Help
Phone: 877-526-8390
Hours: Monday–Friday, 8 a.m.–6 p.m. ET
Related Resources for "Plans & Coverage"
Wellness Programs Overview
Learn about the health and wellbeing programs and resources that may be available to you as a part of your CareFirst plan.
Prescription Drug Forms
Find forms for prescription drug-related requests, exceptions and orders here.