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The SmartShopper program helps you maximize the value of your healthcare by offering you cash rewards for choosing high-value care options.

If SmartShopper is part of your plan, you’ll see a SmartShopper tile when you open the Find a Doctor tool. Click on the tile and search for your procedure or treatment by name to see what rewards are available.

To see if your plan is eligible for SmartShopper, first log in to your My Account page. Then follow these steps to open the Find a Doctor tool:

  • Click on Doctors from the navigation bar.
  • Select Find A Doctor from the drop-down menu.
  • On the page that opens, click Proceed.
  • Look for the SmartShopper tile.

Questions that Require Phone Support

The following questions are best answered by one of our Member Services experts.

  • How do I get immediate help with a change in my membership?
  • When will I get my new member ID cards?
  • How do I get proof of coverage or a letter of credible coverage?
  • How do I get help if I’m having technical issues with the website?

Support & Service

Need help with your plan?

Have a question about your benefits? Not finding your answer online? Something else? We’re here for you.

Member Services

If you have additional questions, call Member Services using the phone number on the back of your ID card

Having technical problems?

Can’t log in? Page not loading? Things not working the way they should? We can help.

Technical Help

Phone: 877-526-8390
Hours: Monday–Friday, 8 a.m.–6 p.m. ET

Questions that Require Phone Support

The following questions are best answered by one of our Member Services experts.

  • Can you help me understand how my insurance plan works?
  • How do I get assistance with complex benefits or specific benefit issues?
  • How do I get more information about a particular treatment/service I’m considering?
  • How do I find out if I need prior authorization for a procedure?
  • What’s the status of my prior authorization request?
  • How do I know how many visits I have remaining for a specific service (e.g., physical therapy)?
  • How do I know how much money I have remaining in my allowance for a specific service (e.g., infertility treatments)?

Support & Service

Need help with your plan?

Have a question about your benefits? Not finding your answer online? Something else? We’re here for you.

Member Services

If you have additional questions, call Member Services using the phone number on the back of your ID card

Having technical problems?

Can’t log in? Page not loading? Things not working the way they should? We can help.

Technical Help

Phone: 877-526-8390
Hours: Monday–Friday, 8 a.m.–6 p.m. ET

Questions that Require Phone Support

The following questions are best answered by one of our Member Services experts.

  • What’s the status of my claim appeal?
  • Can you explain the denial code on my benefits claim?
  • Can you help me with a claim I think has been processed incorrectly?
  • Why is my claim being adjusted?
  • Why was my claim with my in-network doctor processed as out-of-network ?
  • Can you help me figure out how much I owe and to whom?
  • Can you help me update my Coordination of Benefits (COB)?
  • Can you help me with a routine visit that requires applied a cost share/patient liability?
  • What’s the status of my over-accumulation review?

Support & Service

Need help with your plan?

Have a question about your benefits? Not finding your answer online? Something else? We’re here for you.

Member Services

If you have additional questions, call Member Services using the phone number on the back of your ID card

Having technical problems?

Can’t log in? Page not loading? Things not working the way they should? We can help.

Technical Help

Phone: 877-526-8390
Hours: Monday–Friday, 8 a.m.–6 p.m. ET

Questions that Require Phone Support

The following questions are best answered by one of our Member Services experts.

  • I can’t find a medical specialist for a specific issue. Can you help me?
  • I can’t find a mental health specialist for a specific issue. Can you help me?
  • Can you help me find an in-network doctor who doesn’t appear when using the Find a Doctor tool?
  • Do I need prior authorization for a procedure I’m considering?
  • Do I need a referral to see a specialist?
  • Can you tell me if a doctor who’s not listed as a pediatrician works with children?

Support & Service

Need help with your plan?

Have a question about your benefits? Not finding your answer online? Something else? We’re here for you.

Member Services

If you have additional questions, call Member Services using the phone number on the back of your ID card

Having technical problems?

Can’t log in? Page not loading? Things not working the way they should? We can help.

Technical Help

Phone: 877-526-8390
Hours: Monday–Friday, 8 a.m.–6 p.m. ET

Questions that Require Phone Support

The following questions are best answered by one of our Member Services experts.

  • How can my healthcare plan help me save money?
  • Am I eligible for any non-medical discounts through CareFirst?

Support & Service

Need help with your plan?

Have a question about your benefits? Not finding your answer online? Something else? We’re here for you.

Member Services

If you have additional questions, call Member Services using the phone number on the back of your ID card

Having technical problems?

Can’t log in? Page not loading? Things not working the way they should? We can help.

Technical Help

Phone: 877-526-8390
Hours: Monday–Friday, 8 a.m.–6 p.m. ET

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