Security & Privacy

CareFirst protects your online information using established security standards and practices, and we continually evaluate new technologies for safeguarding information.

We use several different methods to protect your information:

• Unique User Identification—My Account requires two separate pieces of identification to properly identify you prior to allowing online access to your accounts, a Username and Password.
• Encryption and Secure Browsers—To use My Account, we require that you use a secure browser with 128-bit SSL encryption to communicate with us. 128-bit SSL browsers have one of the highest levels of encryption available.
• Firewall—Regardless of whether you use Online Services or not, your information will remain secure behind our firewall. A firewall protects information between the Internet and our systems by acting like a "traffic cop" of network security, authorizing only legitimate access.
• Security Upgrades—We constantly evaluate the latest security technologies and upgrade our systems whenever appropriate.
• Mail Notification—We send registration confirmation to the address we have on file when a member registers for access to My Account.
• Email Notification—We send you confirmation emails whenever you change your password, forget your Username or change your email address.

Give us a call. We can answer any questions and confirm if the request is legitimate. Member Services can be reached using the number on the back of your ID card.

Secure email enables you to ask confidential questions regarding your medical coverage and claims. The message will be encrypted to ensure that no one else can view it. CareFirst will then reply securely to the email address in your profile. In order to read the response to your secure email, you may need to download software. Instructions for the download and access will be sent with the secure email message. If you are using a business email account, keep in mind that many large corporations do not allow this type of message to come through. You may want to use your personal email account.

Please note that regular email is not secure, so please do not send any personal information, including details of a medical treatment, your member ID number or your Social Security number by regular email.

The email link to Technical Support is NOT secure, so please use the secure email link to Member Services on the Contact Us page in My Account if you need to send private information.