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How you make changes depends on where you get your insurance. 

If you get your insurance through your employer:

Contact your company’s human resources department to request changes.

If you purchase your own insurance:

Use the link that applies to you:

  • Maryland residents: Use the Membership Change Form found here.
  • Washington, D.C. residents: Contact the DC Health Link by clicking here.
  • Virginia residents: Visit HealthCare.gov here.

Sometimes, things happen that change your insurance needs. In insurance lingo, these are called “qualifying life events.”

Examples of qualifying life events include but are not limited to:

Change in household

  • Getting married or divorced
  • Having a baby or adopting a child
  • Experiencing a death in the family
  • Receiving a court order of a child or qualified dependent

Loss of health coverage

  • Losing your job
  • Employer no longer paying for your health coverage
  • Employer-sponsored plan no longer affordable
  • Having refused or exhausted COBRA (Consolidated Omnibus Budget Reconciliation Act) coverage within the last 60 days

Change in residence

  • Moving to a different ZIP code or country
  • Seasonal worker moving to or from the place they live and work
  • Moving to or from a shelter or other transitional housing
  • Student moving to or from the place they attend school
  • Having been released from a prison term within the last 60 days (about two months)

Other life events

  • There was an enrollment error in your previous application
  • You lost or gained eligibility for financial assistance (also called subsidies)
  • Your present plan violated an important term of your coverage agreement
  • You get health insurance through a new job or your spouse/partner

Please contact Member Services at 410-847-9060 or toll free at 888-833-8464. A representative will update your address.

Questions that require phone support

The following questions are best answered by one of our Member Services experts.

  • How do I get immediate help with a change in my membership?
  • When will I get my new member ID cards?
  • How do I get proof of coverage or a letter of credible coverage?
  • How do I get help if I’m having technical issues with the website?

Support & Service

Need help with your plan?

Have a question about your benefits? Not finding your answer online? Something else? We’re here for you.

Member Services

If you have additional questions, call Member Services using the phone number on the back of your ID card.

Having technical problems?

Can’t log in? Page not loading? Things not working the way they should? We can help.

Technical Help

Phone: 877-526-8390
Hours: Monday–Friday, 8 a.m.–6 p.m. ET

Questions that Require Phone Support

The following questions are best answered by one of our Member Services experts.

  • Can you help me understand how my insurance plan works?
  • How do I get assistance with complex benefits or specific benefit issues?
  • How do I get more information about a particular treatment/service I’m considering?
  • How do I find out if I need prior authorization for a procedure?
  • What’s the status of my prior authorization request?
  • How do I know how many visits I have remaining for a specific service (e.g., physical therapy)?
  • How do I know how much money I have remaining in my allowance for a specific service (e.g., infertility treatments)?

Support & Service

Need help with your plan?

Have a question about your benefits? Not finding your answer online? Something else? We’re here for you.

Member Services

If you have additional questions, call Member Services using the phone number on the back of your ID card

Having technical problems?

Can’t log in? Page not loading? Things not working the way they should? We can help.

Technical Help

Phone: 877-526-8390
Hours: Monday–Friday, 8 a.m.–6 p.m. ET

Questions that require phone support

The following questions are best answered by one of our Member Services experts.

  • What’s the status of my claim appeal?
  • Can you explain the denial code on my benefits claim?
  • Can you help me with a claim I think has been processed incorrectly?
  • Why is my claim being adjusted?
  • Why was my claim with my in-network doctor processed as out-of-network ?
  • Can you help me figure out how much I owe and to whom?
  • Can you help me update my Coordination of Benefits (COB)?
  • Can you help me with a routine visit that requires applied a cost share/patient liability?
  • What’s the status of my over-accumulation review?

Support & Service

Need help with your plan?

Have a question about your benefits? Not finding your answer online? Something else? We’re here for you.

Member Services

If you have additional questions, call Member Services using the phone number on the back of your ID card.

Having technical problems?

Can’t log in? Page not loading? Things not working the way they should? We can help.

Technical Help

Phone: 877-526-8390
Hours: Monday–Friday, 8 a.m.–6 p.m. ET

Questions that require phone support

The following questions are best answered by one of our Member Services experts.

  • I can’t find a medical specialist for a specific issue. Can you help me?
  • I can’t find a mental health specialist for a specific issue. Can you help me?
  • Can you help me find an in-network doctor who doesn’t appear when using the Find a Doctor tool?
  • Do I need prior authorization for a procedure I’m considering?
  • Do I need a referral to see a specialist?
  • Can you tell me if a doctor who’s not listed as a pediatrician works with children?

Support & Service

Need help with your plan?

Have a question about your benefits? Not finding your answer online? Something else? We’re here for you.

Member Services

If you have additional questions, call Member Services using the phone number on the back of your ID card.

Having technical problems?

Can’t log in? Page not loading? Things not working the way they should? We can help.

Technical Help

Phone: 877-526-8390
Hours: Monday–Friday, 8 a.m.–6 p.m. ET

Questions that require phone support

The following questions are best answered by one of our Member Services experts.

  • How can my healthcare plan help me save money?
  • Am I eligible for any non-medical discounts through CareFirst?

Support & Service

Need help with your plan?

Have a question about your benefits? Not finding your answer online? Something else? We’re here for you.

Member Services

If you have additional questions, call Member Services using the phone number on the back of your ID card.

Having technical problems?

Can’t log in? Page not loading? Things not working the way they should? We can help.

Technical Help

Phone: 877-526-8390
Hours: Monday–Friday, 8 a.m.–6 p.m. ET

Related Resources for "Account Details"

Benefits of My Account

Learn all about your My Account page—a personalized homepage with access to benefits information, helpful tools and much more.

Understanding your member ID card

Take a quick tour of your CareFirst member ID card and the valuable information it provides.

Membership changes impacted by life events

Have your insurance needs changed? You may qualify to change your plan outside of normal enrollment periods.