Members can order new cards or print their own online.
To do so, follow these steps:
- First, log in to your My Account page.
- In the black navigation bar, click on Coverage.
- Select ID Cards from the drop-down menu.
- Look for the prompts to Request ID Card(s) or Print ID Cards.
If you purchased your own insurance, you can also contact Member Services:
- For ACA plans bought directly from CareFirst: 855-444-3122
- For ACA plans bought through an exchange: 855-444-3121
- For non-ACA/grandfathered* plans: 800-722-2467
- For Medigap plans: 800-722-2235
* Coverage must have been purchased prior to March 23rd, 2010.
Yes, Simply contact your dental provider to schedule an appointment. The dental office can verify your coverage by calling The Dental Network Customer Service Department at 410-847-9060 or 888-833-8464.
You will receive your card in about two weeks. If you need care and haven’t received your card yet, have your dental provider call The Dental Network Customer Service Department at 410-847-9060 or 888-833-8464.
The cards you get depend on whether you buy your own insurance or get it through your employer.
If you buy your own insurance, you’ll only get two cards—one for medical and one for dental. Each of these cards will have the names of all the people covered under your plan. For example, if your plan covers a family of four, all four names will appear on both the medical and dental cards.
If you get your insurance through your employer, each person on the plan will receive their own card which covers both medical and dental. So in this case, that same family of four would receive four cards—one for each individual family member.
Questions that Require Phone Support
The following questions are best answered by one of our Member Services experts.
- How do I get immediate help with a change in my membership?
- When will I get my new member ID cards?
- How do I get proof of coverage or a letter of credible coverage?
- How do I get help if I’m having technical issues with the website?
Support & Service
Need help with your plan?
Have a question about your benefits? Not finding your answer online? Something else? We’re here for you.
Member Services
If you have additional questions, call Member Services using the phone number on the back of your ID card
Having technical problems?
Can’t log in? Page not loading? Things not working the way they should? We can help.
Technical Help
Phone: 877-526-8390
Hours: Monday–Friday, 8 a.m.–6 p.m. ET
Questions that Require Phone Support
The following questions are best answered by one of our Member Services experts.
- Can you help me understand how my insurance plan works?
- How do I get assistance with complex benefits or specific benefit issues?
- How do I get more information about a particular treatment/service I’m considering?
- How do I find out if I need prior authorization for a procedure?
- What’s the status of my prior authorization request?
- How do I know how many visits I have remaining for a specific service (e.g., physical therapy)?
- How do I know how much money I have remaining in my allowance for a specific service (e.g., infertility treatments)?
Support & Service
Need help with your plan?
Have a question about your benefits? Not finding your answer online? Something else? We’re here for you.
Member Services
If you have additional questions, call Member Services using the phone number on the back of your ID card
Having technical problems?
Can’t log in? Page not loading? Things not working the way they should? We can help.
Technical Help
Phone: 877-526-8390
Hours: Monday–Friday, 8 a.m.–6 p.m. ET
Questions that Require Phone Support
The following questions are best answered by one of our Member Services experts.
- What’s the status of my claim appeal?
- Can you explain the denial code on my benefits claim?
- Can you help me with a claim I think has been processed incorrectly?
- Why is my claim being adjusted?
- Why was my claim with my in-network doctor processed as out-of-network ?
- Can you help me figure out how much I owe and to whom?
- Can you help me update my Coordination of Benefits (COB)?
- Can you help me with a routine visit that requires applied a cost share/patient liability?
- What’s the status of my over-accumulation review?
Support & Service
Need help with your plan?
Have a question about your benefits? Not finding your answer online? Something else? We’re here for you.
Member Services
If you have additional questions, call Member Services using the phone number on the back of your ID card
Having technical problems?
Can’t log in? Page not loading? Things not working the way they should? We can help.
Technical Help
Phone: 877-526-8390
Hours: Monday–Friday, 8 a.m.–6 p.m. ET
Questions that Require Phone Support
The following questions are best answered by one of our Member Services experts.
- I can’t find a medical specialist for a specific issue. Can you help me?
- I can’t find a mental health specialist for a specific issue. Can you help me?
- Can you help me find an in-network doctor who doesn’t appear when using the Find a Doctor tool?
- Do I need prior authorization for a procedure I’m considering?
- Do I need a referral to see a specialist?
- Can you tell me if a doctor who’s not listed as a pediatrician works with children?
Support & Service
Need help with your plan?
Have a question about your benefits? Not finding your answer online? Something else? We’re here for you.
Member Services
If you have additional questions, call Member Services using the phone number on the back of your ID card
Having technical problems?
Can’t log in? Page not loading? Things not working the way they should? We can help.
Technical Help
Phone: 877-526-8390
Hours: Monday–Friday, 8 a.m.–6 p.m. ET
Questions that Require Phone Support
The following questions are best answered by one of our Member Services experts.
- How can my healthcare plan help me save money?
- Am I eligible for any non-medical discounts through CareFirst?
Support & Service
Need help with your plan?
Have a question about your benefits? Not finding your answer online? Something else? We’re here for you.
Member Services
If you have additional questions, call Member Services using the phone number on the back of your ID card
Having technical problems?
Can’t log in? Page not loading? Things not working the way they should? We can help.
Technical Help
Phone: 877-526-8390
Hours: Monday–Friday, 8 a.m.–6 p.m. ET
Related Resources for "Account Details"
Benefits of My Account
Learn all about your My Account page—a personalized homepage with access to benefits information, helpful tools and much more.
Understanding your member ID card
Take a quick tour of your CareFirst member ID card and the valuable information it provides.
Membership changes impacted by life events
Have your insurance needs changed? You may qualify to change your plan outside of normal enrollment periods.