Frequently Asked Questions
How can we help you?
FAQ Categories
Claims & Billing
Healthcare Savings Opportunities
Tools, Tips & Tutorials
How do I select a primary care provider (PCP)?
A step-by-step guide to finding your go-to healthcare professional.
How do I find mental health support?
Get help finding a therapist, plus immediate access to 24/7 behavioral care resources.
How does my plan really work?
Estimate and manage your medical and dental care costs.
What are my options for getting medical care?
Getting familiar with your options will help you choose the most appropriate and cost-effective care.
Trouble with Terminology? View our health insurance glossary
How do I select a primary care provider (PCP)?
A step-by-step guide to finding your go-to healthcare professional.
How do I find mental health support?
Get help finding a therapist, plus immediate access to 24/7 behavioral care resources.
How does my plan really work?
Estimate and manage your medical and dental care costs.
Need another kind of help?
Search anonymously for trusted services in your community, including financial assistance, transportation, legal services and more.
Trouble with Terminology? View our health insurance glossary
Support & Service
Need help with your plan?
Have a question about your benefits? Not finding your answer online? Something else? We’re here for you.
Member Services
If you have additional questions, call Member Services using the phone number on the back of your ID card.
Having technical problems?
Can’t log in? Page not loading? Things not working the way they should? We can help.
Technical Help
Phone: 877-526-8390
Hours: Monday–Friday, 8 a.m.–6 p.m. ET
Need in-person assistance?
Do you have a coverage question that's hard to explain? Or do you just prefer meeting face-to-face? Either way, you're welcome to visit us.
CareFirst Engagement Center
1501 South Clinton Street
Baltimore, MD 21224
Hours: Monday–Friday, 10 a.m.–6 p.m. ET
To schedule an appointment, click here.